Return Policy - A1 Gifting
If you are not completely satisfied with your purchase, we will be happy to exchange the item for you or you can simply return it for refund. You can exchange or return your order within 14 days of receipt.
If you would like to exchange an item for a different color and/or size, for example, then return the item and indicate the color and/or size that you would like to receive via email containing your Order Number. We will then send you this article free of charge.
You are completely protected. A1 Gifting offers a 14 day return guarantee for all such items.
However, for some products, the sale is a final sale, and we do not accept any return. Some healthcare products, customized products, perishables including flowers, edible products cannot be returned due to health & hygiene reasons.
We will also not be able to accept the return if product
- Is used/worn or altered
- Exhibits physical damage to the box or to the product
- Is returned without original packaging and accessories
- Serial Number is tampered.
If you have received a damaged product or empty parcel or any item is missing, please contact us within 2 days of receiving the order.
Items must be returned new, unused and unworn with all original tags and labels attached (you may, of course, try on the article). Damaged or soiled articles are not accepted. Items that were not purchased on our website cannot be exchanged or refunded.
If you have received an order from A1 Gifting that is damaged or has a quality issue, please contact the customer service. E-mail: firstname.lastname@example.org / or contact No mentioned on contact page (during office hours).
You cannot claim warranty where there is normal wear and tear, damage by intent or negligence, or damage caused by lack of proper observance of the handling and/or washing instructions.
To return an item, simply post the article back to us in its original packaging. After returning the article simply intimate us by calling or email so, that can process your return item as quickly as possible. We confirm by e-mail as soon as we receive your returned order.